General support, guidance and advice about our services.

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Can you guarantee no hidden charges?

 

We will guarantee you that there are no hidden charges and, if any charges do arise other than those on our quote, then we will refund you the value of that charge. The only exceptions to this guarantee are when charges arise for:

 

• corrective actions that are needed to your shipment, for example, your shipment contains a Prohibited item that must be removed, your shipment contains items that Quarantine agency at the destination demands that are cleaned, irradiated or disposed of by deep burial, individual boxes, bags or suitcases that weigh more than 30kg / 66 lbs requiring repacking, invoices unpaid for more than late payment of our charges, or,

   

• charges for duty and taxes on the contents of your shipment applied by the customs agency in the destination charges, or,

   

• charges by your bank or credit card company, or,   

   

• storage charges, for example, delays in completing documentation or payment of our charges, or,

   

• changes of details to your shipment, for example, changes to the size of your shipment, changes to the collection address, changes to the destination address once the shipment has arrived. These changes may be so significant that they require a complete requote.

 

How do I make a payment?

 

Seven Seas Worldwide can take payment in two ways: bank transfer and credit cards. We are unable to accept payment using debit cards from local banks unless they are Visa or Mastercard debit cards.

 

The quickest and safest method is payment by credit card. We receive thousands of transactions from around the world each day and, unfortunately, this makes finding an individual bank transfer quite a challenging, particularly when not all banks supply complete details on the payment and if the amount being searched, such as a deposit, is often the same amount for many customers.

 

We recommend that you log into your account with us and make payment using a credit card, paid directly onto our website. We allow 7 days from the date of issue for the outstanding charge to be paid. We will send reminders but if this period passes without payment we reserve the right to charge a Late Payment Fee and start to charge storage.

 

How secure is my payment on your website?

 

The EU, in their latest directive “Payment Services Directive (PSD2)”, has placed “strong” customer authentication (SCA) requirements on participants to reduce fraud as one of the central elements of PSD2.

 

SCA requires TWO separate verifications of identity in the authentication process, which may be either:

 

1.Something you know e.g. a PIN or password

2.Something you possess e.g. a smartphone

3.Something on your person e.g. fingerprints

 

Your card provider may ask for your payment to be authenticated by at least two of these factors. This means that you, as the cardholder, may be redirected to your bank’s 3D Secure page. If so, then it is likely you will be contacted via your smartphone, if this information is recorded by the bank, for further verification.

 

If I change my mind, can I get my money back?

 

• You are entitled to a full refund of your deposit for a period of 2 weeks from the date of payment UNLESS you have started the shipping process.

   

• If our driver has been scheduled, you will still be entitled to have refunded 75% of the original deposit.

   

• If our driver has been scheduled and is on his way to your address, you will be entitled to have refunded 50% of the original deposit.

   

• If our driver has arrived at your address but you decide not to proceed at the last minute, you will be entitled to have refunded 25% of your original deposit.

   

• If our driver has delivered either empty packing boxes and/or a Starter Pack to your address, whether you are present or not, then you will not be entitled to any of your deposit. You have effectively purchased the items delivered.

   

• If you had not arranged any delivery but only the collection of your suitcases, then once your suitcases have been collected and you decide to cancel then the job will change to that of a Mini Move, see “What is a Mini Move service?” with the amount you have paid being set off against the charge for this service. There may still be a balance to pay but, if not, anything left over would be refunded to you.

 

To be continued...

 

We have set up on the website “Latest information on Coronavirus”, updated country by country .The link to the page is ：

https://www.sevenseasworldwide.com/latest-information-on-coronavirus-covid-19/